Smart Metal Processing Technologies Private Company – SMINT PC provides specialized know-how transfer services and a new innovative technological approach for surface treatment of metals and for metal hardening, resulting in reduced production costs and faster production lines while at the same time improving environmental performance.

Through science-based design services, we manufacture mechanical equipment and machinery for surface treatment of metals and metal objects, fully adapted to the specific needs and specialised production process of each of our customers. At the same time, we have developed technology transfer and utilization services that safeguards that each customer is able to utilize EMIT technology in his own unique way and ensures complete integration into his production process with the best possible return on investment.

SMINT’s Quality Management System scope is the “Design, Manufacture and Wholesale of Metal Processing Machinery and Equipment and Provision of Technical and Consulting Services to the Metallurgy Industry” and is in compliance with the requirements of EN ISO 9001:2015.

For this reason, SMINT PC has adopted a Quality Management System that is compliant with the EN ISO 9001:2015 standard and is committed to adhering to specific processes concerning:

• The company’s operation
• Ensuring the confidentiality, integrity and availability of information processed, handled, maintained by electronic or physical means by the company’s personnel,
• The protection of the company’s investment in information and communication technologies,
• The continuous training and education of personnel,
• Monitoring the flow of services provided and minimizing customer complaints,
• The continuous & effective communication with its customers to continuously improve the services provided and minimize their complaints,
• Compliance to all relevant legislation,
• Satisfaction of our stakeholders and their requirements

Our customer centric approach and philosophy aims to maintain a constant open channel with our customers, ensuring both the receipt of all messages, positive and negative, about our services and the qualitative and complete satisfaction of our customers’ needs and requirements. We emphasize on all aspects and requirements related to project implementation ensuring efficient and effective customer experience.

We firmly believe that only through continuous effort and continuous improvement of our product and service quality we can meet our objective, which is no other than customer satisfaction. We commit to acquiring and investing all necessary resources to support our Quality Management System and to ensure that all our staff has all the necessary knowledge and know how to maximize their skills and competencies.

Our QMS is designed to motivate, promote, and support communication, participation, and creativity as we firmly believe that providing quality services is the base for the successful operation of our company and that depends heavily on the work and collaboration of our people.

We at SMINT PC constantly strive to improve the quality of our products and services, by carrying out customer satisfaction measurements so that we receive continuous feedback from our customers to optimize our QMS, undertaking all necessary and appropriate corrective or improvement actions.

SMINT PC – Management Team